Terms & Conditions

1. What you're buying

A Ferflow license is a right to run one copy of the Ferflow software, self-hosted on your own infrastructure (on-premise servers, your own cloud account, or any environment you control). We don't host or operate your instance — you deploy it, you administer it, and your data never passes through our servers. This is different from a SaaS subscription: there's no account of ours your data lives in, and no service of ours to depend on for your dashboards to keep working day to day.

2. One serial number, one production installation

Each order has one serial number. Your license is cryptographically signed for that serial, and your download is encrypted against it; Ferflow asks for the serial when you install it. The license is not tied to a particular server: you can move Ferflow to new hardware, rebuild a virtual machine, or reinstall the operating system, and keep using the same serial without asking us.

• One license runs one production installation at a time. When you move to a new server, stop Ferflow on the old one. A standby or test installation for disaster recovery is allowed if it does not serve users while the production installation is running. Running more production installations at once requires a license for each.
• The user limit is per license, not per installation. Your package's user limit counts every named user across all installations running under your serial, added together. Splitting users across several installations to stay under the limit on each one is not allowed.
• The license names you. Your organisation's name, your package's user limit and its end date are part of the signed license. The name is shown to every user and on the sign-in page, and the full details in Admin → License.
• Keep your serial number and download private. The serial is what opens your download, and each download is marked as yours. You are responsible for any use of Ferflow under your serial until you tell us it has been shared outside your organisation. We may then block that serial in future releases and issue you a replacement for the rest of your term.

License verification

Ferflow never reports back to us, so the license terms rely partly on your word. Once a year at most, with 30 days' written notice, we may ask you to confirm your use. That means sending us a signed statement from someone authorised in your organisation, giving the number of production installations running under your serial and the number of named users on each, together with a screenshot of Admin → License from each one. We don't ask for remote access, data, or an on-site visit. If you are using more than your license covers, you agree to buy the missing licenses or users at our list price for the time they were used, within 30 days. If the shortfall is more than 5%, you also cover our reasonable costs of the verification.

Free trials are bound to their own serial number. To keep a trial installation, enter the serial of a free Community license or of a paid order in Admin → License before the trial ends.

The free Community license

• What it covers. Up to 3 named users, 2 data sources and 10 dashboards on one installation, without Aiz and the features reserved for paid packages. The limits are part of the signed license and shown in Admin → License.
• One per organisation. An organisation may hold one Community license. Using several (for example under different email addresses) to get around its limits is not allowed; an organisation that needs more buys a package.
• A year at a time. Each Community license runs for one year and can be renewed free of charge by requesting a new one. We may change what Community includes for licenses issued in future; a license already issued keeps what it was issued with until it ends.
• The “Made with Ferflow” mark. Dashboards viewed, shared or exported under a Community license carry a small Ferflow mark. Don't hide or remove it inside the product.
• Support. Community comes with the documentation and self-help resources only; the response targets in the Support policy apply to paid packages.
• Everything else in these terms applies to Community as to any license, except what concerns payment.

3. Payment is one-time, not a subscription

Every paid package (Standard, Business, Corporate) is sold as a one-time, upfront payment for a fixed license term (one month, one year, or a custom term for Corporate) — not a recurring subscription. Nothing auto-renews and nothing auto-charges you. When a term ends, you decide whether to place a new order.

4. All sales are final

We don't offer refunds, and orders can't be cancelled once a license has been issued. Because Ferflow is delivered as a fully-working, unlocked product the moment your license is signed — not a trial or a service that can be "turned off" — there's no partial-use state to refund from. Please confirm the package and term are correct before completing checkout.

5. License terms don't stack or extend each other

Each order issues its own independent license with its own term, starting from the date it's issued. Placing a new order — including one for the same installation — does not add its term on top of an existing license's remaining time, and does not extend an existing license's expiration date. If you order again before your current license expires, the unused remaining time on the current one isn't carried forward.

6. What happens when a license expires

Ferflow validates its license on every startup, before any of the application's code is even decrypted, and again every hour while it runs. Before the end date, administrators see a reminder in Ferflow and we email you — from 30 days before on longer terms, and 7 days before on a monthly term. After the end date there is a 7-day grace period: Ferflow keeps running and shows every user a notice with the date it will stop. When the grace period ends, the software stops and will not start again until a renewed license is installed — there is no reduced-functionality or read-only mode. Your data is not touched. Plan any renewal before your current term ends if continuous uptime matters to you.

7. Package tiers and what they include

Standard, Business, and Corporate differ in user limits and which features are unlocked (scheduling, SSO, the Manager role, AI-assisted insights, and so on — see the pricing page for the current breakdown). Entitlements are fixed into the license at the time it's issued, based on the package you purchased. Support level (chat, priority, or custom SLA) also follows your package tier.

8. Your data stays yours, and stays with you

Because Ferflow runs entirely on infrastructure you control, we never have access to the data sources, dashboards, or credentials you configure inside your own instance. You're solely responsible for securing, backing up, and maintaining your own deployment, database, and data. If you lose your server or its data without a backup, we have no copy to restore from.

9. Ownership and acceptable use

Purchasing a license grants you the right to run the software under these terms — it does not transfer ownership of the software itself, which remains ours. You agree not to attempt to circumvent, disable, or reverse-engineer the license validation or protection mechanisms, and not to redistribute, resell, or sublicense the software or your license to a third party.

10. No warranty

Ferflow is provided "as is," without warranty of any kind, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, or non-infringement. We don't guarantee the software will be error-free or meet every requirement of your specific use case.

11. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of (or inability to use) Ferflow, including lost data, lost revenue, or business interruption — even if we've been advised of the possibility. Our total liability for any claim relating to a license is limited to the amount you actually paid for that license.

12. Changes to these terms

We may update these terms from time to time — for example, as the product or our policies evolve. The "Last updated" date above reflects the most recent revision. Continuing to use a license after a change is posted means you accept the updated terms; changes don't apply retroactively to license grants already issued.

13. Governing law

These terms are governed by the laws of Indonesia, without regard to conflict-of-law principles.

14. Contact

Questions about these terms, or about a specific order, go to dilan@ferflow.com or the contact page.