Company & legal
What a procurement or vendor-onboarding process usually asks for, in one place. Missing something? Email support@ferflow.com and it will reach you the same week.
Legal entity
| Registered name | FERFLOW SOFTWARE INC |
| Company registration | 4701120920260147 |
| Registered address | Indah Street, no.134, South Jakarta, Indonesia 12620 |
| Founded | 2026 |
| Governing law | Indonesia |
Who you are dealing with
Ferflow is built and supported directly by Dilan, who writes the code, answers support mail and signs every license. There is no support tier between you and the person who can fix a problem, and nothing waits in a queue to be triaged. Stated plainly, the other side of that: support runs in Indonesian business hours, and our commitments are the ones published on the support and SLA page rather than round-the-clock cover. Corporate contracts can carry tighter terms than those, which is what that tier is for.
Contact
| Sales and licensing | dilan@ferflow.com |
| Support | support@ferflow.com |
| Business hours | Monday to Friday, 09:00-18:00 WIB (UTC+7), excluding Indonesian public holidays |
Buying and invoicing
Checkout takes PayPal and Xendit, and card details are handled by those providers rather than reaching our servers. For Business and Corporate orders we can work against a purchase order, issue an invoice for bank transfer, and complete vendor-onboarding forms. Email dilan@ferflow.com before ordering so the paperwork matches your process. Licensing terms are on the terms page, including the two that surprise people most: a license is bound to one machine, and it is sold for a fixed term rather than as a subscription.
If Ferflow stops trading
A fair question to ask a small vendor, so here are the mechanics. Ferflow validates its license offline, on your own server. It does not call us to keep running, so an install keeps working for the full term it was issued for, whatever happens to us. There is no kill switch and no dependency on this website. What would stop is future releases, support, and issuing licenses for new hardware.
Our commitment: if we decide to stop trading, before we close we will issue every customer with an active license a long-dated license for the server it is registered to, so their installs keep running without us, and we will tell every customer by email at least 60 days in advance.
Documents on request
Data processing addendum, security questionnaire responses, tax documents, proof of registration, and W-8BEN-E for customers outside Indonesia: support@ferflow.com. Because Ferflow runs on your own infrastructure, we are not a processor of the business data inside your instance. The security overview sets out exactly what does and does not leave your network.